Enhanced customer service efficiency using AWS

Solution: building a cloud-native data lake on AWS

iOCO partnered with the retailer to construct a data lake on AWS, ensuring secure data storage and easy access for the DevOps team. Key AWS services utilized included:

• AWS Glue for serverless data integration.
• AWS Lambda for processing and transferring data.
• AWS Transfer Family for secure file transfers.

This solution reduced reliance on external data access protocols and improved the retailer's agility in deploying new services.

Implementation: agile processes and cloud-native technologies

iOCO's approach involved:

• Streamlining business processes using agile methodologies.
• Leveraging AWS cloud capabilities for scalability.
• Implementing AWS Transfer Family for efficient file transfers to and out of AWS S3, integrating with existing systems.
• Utilizing AWS CloudWatch and CloudFormation for monitoring and pipeline management.
• Employing AWS Athena for data analytics and future AI model development.

Business outcomes: enhanced efficiency and responsiveness

The AWS-hosted data lake revolutionised the retailer's data access, leading to:

• Improved customer management capabilities.
• Enhanced ability to offer customer-centric services like payment relief.
• Reduced financial risks associated with customer defaults.
• Efficient data transfer between systems.

Technological advancements:

• Empowerment of DevOps with agile and cloud-native technologies.
• Decoupling of ETL processes for robust AWS architecture compatibility.
• Efficient management of ETL pipelines and data lake processes.

Conclusion:

The collaboration between iOCO and the retailer exemplifies the power of digital transformation in a fast-paced market. With the robust AWS environment, the retailer not only enhanced its current operations but also positioned itself to rapidly integrate additional capabilities in response to evolving business needs.